Frustrated trying to find out who is where; what company provides the products or services you are looking for; and perhaps why something it is done the way it is. Perhaps we may assist you in finding the answers.
Friday, August 31, 2012
Ancestry.com DNA Test - Do NOT recommend that you try it
I DO NOT RECOMMEND THAT YOU USE THE ANCESTRY DNA TEST KIT !!!
I am NOT happy with my experience with the Ancestry DNA test. My first test kit failed to produce results and the second kit was LOST inside of their processing plant. Attempts to work with their customer service by email failed to resolve the issue after 3 weeks of exchanges.
Finally I wrote to Ancestry Senior Management but several days now and no definitive response - other than "want to talk about it" !
You may email the Ancestry staff by using the following email technique:
example to email to Bob Smith send email to: bsmith@ancestry.com
You may find the names of Ancestry's top management at this link:
http://corporate.ancestry.com/about-ancestry/management/
I DO NOT RECOMMEND THAT YOU USE THE ANCESTRY DNA TEST KIT !!!
Labels:
Ancestry.com,
Bad Customer Service,
Customer service,
DNA,
Relatives,
Tests
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