Tuesday, May 31, 2011

First Tech Federal Credit Union merger goes live today - A lesson in project planning

First Tech Federal Credit Union a merger of two high profile credit unions has intergrated their site operations today - Monday 30 May 2011.

Their new Internet site is experiencing a number of issues that their team is working hard to resolve.

There are struggling in communication with their members about the known issues and Frequently Asked Questions.

They have made good use of Facebook and Twitter up to now but perhaps one of the limitations of Facebook is getting in their way. Facebook does NOT easily allow for searching issues that may have been discussed previously on the site.

This limitation fuels frustration in the readers looking for their problem and the potential solutions.

First Tech's 24-hour toll free number: 855.855.8805

Their Customer Service Email: memberservice@firsttechfed.com

Updates on system status on their Facebook page: http://www.facebook.com/FirstTechFed

FAQ's and Known Issues at: http://www.facebook.com/FirstTechFed?sk=app_2373072738



No comments: