Sunday, April 18, 2010
Problem - eFAX - J2 Global Customer Service
J2 Global's eFAX Dublin Customer Service folks haven't taken my problem very seriously. One time I requested to speak with a manager and they refused. I asked for a return call which they said they would make by 5 PM but never happened!
At first I contacted the host provider of the number CSC Telecom in Latvia; but, they did not even know it was a number associated with their company and said it was an Estonian responsibility.
After opening the ticket with eFAX Customer service by telephone, J2 & eFax's management appear not to be interested in escalating the problem and achieving customer satisfaction.
In addition to contacting the Dublin service center by telephone, which has proved worthless, I have sent emails to three (3) different eFAX customer service addresses and on 14 April, I left a voice mail message on Tim McLean's (VP International) vmail box. He did not even offer the courtesy of having a secretary return the call !
In order to operate my business, I was forced to find another solution for my FAX needs in Europe so I no longer need this eFAX number.
... a very disappointed customer